Exquisite Timepieces
4380 Gulfshore Blvd., N. Suite 800
Naples, Fl 34103
US Phone: (239) 227-2932
Int. Phone: +1 (239) 262-4545
Email: team@exquisitetimepieces.com
On-line Chat Hours: Available 24/7
Store Hours Monday - Saturday: 10AM - 5PM Sunday: Closed
For those who know me they know how serious I am about a solid timepiece. I have been around the watch world as long as I can remember. With that being said I have also been in contact with several jewelers, shops, and authorized dealers for most of the higher end brands. The moral of this story is I believe in a knowledgeable, helpful, and polite salesman when I am spending thousands of dollars on a watch. Purely by accident I found Exquisite Timepieces. The beauty of this review is that the transaction was made strictly online via chat and email.
Watch Selection
When searching for a particular model watch it is not always easy to find. Once you venture into the higher end timepiece that is limited edition it doubles the difficulty of the hunt. I have a list of watches that I have named my grail list. Watches that I have to absolutely own in my lifetime. The watch that brought me to the store is a 43mm Ball Engineer III Marvelight Caring Edition. There were only 1000 of these watches made. After doing a lot of searching I was only able to find a limited number of websites that had one in stock. They were all pre owned but in great condition. I had my mind made up that this was going to be as good as it gets. I was wrong. Exquisite Timepieces not only had one in stock, but it was brand new with the original box and papers. This is a huge win for the store in my mind. Making a hard to find watch available. Besides this watch they also deal with the top brands that the watch community loves such as Omega, Hublot, Blancpain, Bremont, and Grand Seiko. This is a very small list of the brands they deal with as a whole.
Prices
I could go on and on here about a great deal and try to explain a bunch of reasons why I think it was a great deal. I can skip all that. I was able to purchase this limited edition watch at a price that was equal to or better than the pre owned counterparts I was able to hunt down. They were also have a special of $100 off which I was happy to take advantage of.
Customer Service
I had the pleasure of connecting with Joseph Mikhail for this transaction. I came across the watch after the store's closing hours while I was at work. I sent a message through the online chat, but had to leave the computer for a good amount of time. Once I returned I saw that they answered me very quickly. Since I did not want to take up a ton of their time in case I had to leave again I sent an email. It was answered the next morning. We spoke about the watch I was interested in. Without asking I was then sent multiple pictures from multiple angles of the watch. It included a very close photo of the face and lume at night. A very clear photo was also taken showing the caseback along with any serial numbers and the limited edition number out of 1000. I asked a few more questions which were answered and then we spoke about price. In less than 24 hours we had the deal buttoned up and closed. At one point during that time I had tried to ask a question via email. I received a reply from Joe's personal phone answering my question.
Knowledge
I can only speak for the salesman I dealt with but his knowledge was at max level. Any question about the watch or brand was answered. I also have to admit that I had already been doing research and asked a question or two that I already knew the answer to. Joe was on point and accurate with every answer.
Shipping
My watch was shipped to me the next day. It arrived one day early and required a signature to accept. Normally this is a hassle, but when it comes to a watch that costs more than a mortgage payment or two it is greatly appreciated that they do this. The watch was sealed back into its original package and padded very well for the transport.
After Sale Customer Services
This is where this store and team really shines through. After I received my watch I was excited to get it on my wrist. Unfortunately, the band from the factory was one link too small and does not offer micro adjustments. I contacted Joe for some information to contact the company which is not in the country. It was a dark moment since I figured it would take me forever to get in contact with them and even longer to order the needed link. The very next day I received a message from Joe saying that he contacted the company directly and they would be sending him 2 watch links which he would send to me as soon as they arrived. Let's be realistic here. 99% of the time once a sale is done the customer service afterwards takes a turn for the worse. They have your money and generally your problem is your problem unless it is defective. The fact that he took it upon himself to fix the problem that he was not responsible for tells me a lot.
Final Thoughts
This is the place for your watch needs. Not only am I happy with my purchase, they also gained a lifelong customer. From the second I began asking questions to the customer service after the sale I can not praise Joe and the store enough. My next purchase will have to be in person and I am willing to buy a plane ticket to get there to do that. If you're looking for a watch especially in the higher end market head over to https://www.exquisitetimepieces.com/
and take a look. Ask for Joe, you will not regret it one bit.
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